Questions, answered.
Everything users should know before requesting help or joining as a helper.
How do I request a service?
Choose a service, share your location and preferred time, add a short description, then submit your request.
Can I choose my helper?
Yes, once helper profiles and matching are connected to the backend, customers can compare available helpers by rating, distance and experience.
How does pricing work?
Use estimated ranges during the early stage. The final amount should be confirmed clearly before the service starts.
Can I cancel a request?
Cancellation rules should depend on whether a helper has already accepted or the service has started. Add a clear policy before launch.
Are helpers verified?
The website is designed for a verification workflow. Before public launch, connect actual identity/phone verification and display only checks that have genuinely been completed.
What if something goes wrong?
Use the support route shown on the site. A production version should also include reporting, complaint tracking and resolution status.